Privacy Policy

When you use our lead generation features (Lead Ads, sign-up forms, or contact forms), we may collect the following information that you voluntarily provide:

• Your name and email address
• Phone number (if provided)
• Credit report information that you upload or input directly into our platform
• Any other information you choose to share through our lead generation forms

We do not collect sensitive personal data prohibited by Meta’s Advertising Standards. We do not target lead generation features to minors under 18.

We use the information we collect solely for the following purposes:

• To provide the credit dispute letter generation service you requested
• To create and manage your Dispute Engine account
• To communicate with you about your account, disputes, and service updates
• To process your subscription and billing
• To send you educational content related to credit repair (with your consent)
• To comply with legal obligations

If we use your information for any purpose other than providing the service associated with the call-to-action in the lead generation feature, we will obtain your explicit consent first.

We implement appropriate technical and organizational measures to protect your Lead Generation Data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure server infrastructure with access controls
• Regular security assessments and monitoring
• Limited employee access to personal data on a need-to-know basis

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously work to improve our security practices.

We do not sell your Lead Generation Data under any circumstances.

We may share your information only in the following limited circumstances:

• Service Providers: We may share data with trusted third-party vendors who assist us in operating our platform (e.g., payment processors, cloud hosting providers). These providers are contractually bound to use your data only to fulfill the purpose for which it was collected and to comply with this Privacy Policy.
• Legal Requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

If we share Lead Generation Data with a third party, we do so solely under strict contractual obligations and at our own risk. We ensure any such third party complies with these terms and all applicable laws.

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand where our visitors come from. Specifically:

• Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising and to understand the actions users take on our website. This helps us optimize our ads and improve your experience. The Pixel collects standard log data including your IP address, browser type, and pages visited.
• Essential Cookies: Necessary for the website to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our website.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• As long as your account is active
• As needed to comply with legal obligations
• As needed to resolve disputes and enforce our agreements

You may request deletion of your personal data at any time by contacting us at support@disputeengine.ai. Upon receiving a verifiable request, we will delete your personal information from our active systems within 30 days, unless we are required to retain it by law.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data
• Restriction: Request that we limit how we use your data
• Objection: Object to certain types of data processing
• Data Portability: Request a copy of your data in a machine-readable format

To exercise any of these rights, please contact us at support@disputeengine.ai. We will respond to your request within 30 days.

Our collection and use of Lead Generation Data complies with all applicable laws, rules, and regulations, including data privacy laws, advertising laws, and telemarketing regulations. We secure all necessary permissions and provide all disclosures and choice mechanisms required by law.

For users in the European Economic Area (EEA) and United Kingdom, our legal basis for processing personal data is your consent and the necessity to perform our contract with you (providing the Dispute Engine service).

For California residents, we comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not sell personal information as defined by these laws.